Tech Support Channels
A Sixty–Minute Ticket Response Guarantee
We offer a 60–minute response time warranty for any ticket or e–mail that you send to our help desk support staff. We’ll speedily respond to all typical enquiries and forward the matter to our sysadmins if further assistance is needed. If you order the Admin Services package, we will complete any of the included server administration services at a time that has been discussed with you beforehand.
A Premium–Quality Customer Care Service
If you require assistance using our Online Control Panel or with any of the applications that we have preinstalled on the server on your behalf, you can contact our help desk support team at any moment through the ticketing system. Furthermore, if you require help administering your dedicated server, you can order the Admin Services package, that includes weekly OS updates, troubleshooting and installation services, server monitoring and restarting services, backup hard disk storage space, etc.
A User–Friendly Help Area
Our Online Control Panel was installed by default for each Linux dedicated servers hosting package. Among its features is a very useful integrated knowledge base that will walk you step by step on all the tasks that you can perform. Most instructional articles have video versions that show all the operations that you can perform in a very illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each section of the hosting Online Control Panel.