Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You’ll find nearly all the answers to your questions in the intuitive Help section integrated into our Online Control Panel. It features a vast knowledgebase with commonly asked questions and comprehensive help articles compiled by our well–trained client support staff.

  • Top quality support service

  • Tutorial Video Clips

  • If you’d like to watch how an action is fulfilled or how a problem is sorted out, rather than just reading about it, take a look at our collection of instructional video tutorials. They address various topics and will help you quickly learn how to work with the Online Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 support service and feature a 1–hour ticket response time guarantee. Our proficient tech support engineers will be available 24/7/365 and will sort out any issue that you may face within maximum 60 minutes after the support ticket submission. In most cases, an answer will be given to you within 20 minutes.