There are a number of ways in which you can touch base with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a trouble ticket system. This is the easiest method of correspondence for different reasons. In the event that no customer service staff representative is free at the moment and they are all busy, a phone call may not be answered, but a ticket will always be received. Furthermore, you can copy/paste extensive pieces of info without worrying about typing errors, and if a certain issue requires more time to be fixed or a number of replies have to be exchanged, all the information will be in the very same place, so each party can always see the comments added by the other one. The downside of using tickets to contact your web hosting company is that they are often separate from the web hosting platform, which suggests that if you have to provide info or to follow guidelines, you will need to use at least two separate accounts and this number might increase if you wish to administer a handful of domain names. Furthermore, lots of web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Website Hosting

Our Linux website hosting include an integrated trouble ticket system, which is part of our in-house created Hepsia Control Panel. As opposed to other analogous tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the very same location – payments, files, e-mails, support tickets, etc., eliminating the necessity to log in and out of different admin dashboards. In the event that you’ve got any pre-sales or technical questions or any problems, you can send a ticket with just a few clicks without needing to leave your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a variety of help articles, which will provide you with additional information and which may help you solve any particular problem before you actually submit a ticket. We guarantee a ticket response time of no more than 60 minutes, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting, was designed with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account from one single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or encounter a difficulty, you can touch base with our client care staff instantly without the need to use an entirely different system. You can browse your web files or check various settings within your account whilst posting a new ticket or reading the reply to an old one. If you’ve got a myriad of tickets and you want to track down a given one, you can use the intelligent search functionality, which is available in the Help section of the Control Panel. We’ll make sure you receive a reply in no more than sixty minutes regardless of the essence of your enquiry or issue.