Integrated Ticketing System in Website Hosting
Our Linux website hosting include an integrated trouble ticket system, which is part of our in-house created Hepsia Control Panel. As opposed to other analogous tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the very same location – payments, files, e-mails, support tickets, etc., eliminating the necessity to log in and out of different admin dashboards. In the event that you’ve got any pre-sales or technical questions or any problems, you can send a ticket with just a few clicks without needing to leave your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a variety of help articles, which will provide you with additional information and which may help you solve any particular problem before you actually submit a ticket. We guarantee a ticket response time of no more than 60 minutes, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting, was designed with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account from one single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or encounter a difficulty, you can touch base with our client care staff instantly without the need to use an entirely different system. You can browse your web files or check various settings within your account whilst posting a new ticket or reading the reply to an old one. If you’ve got a myriad of tickets and you want to track down a given one, you can use the intelligent search functionality, which is available in the Help section of the Control Panel. We’ll make sure you receive a reply in no more than sixty minutes regardless of the essence of your enquiry or issue.