A live chat is among the many channels of communication offered by some web hosting companies as part of their support service. Depending on the service provider, the chat can be used for billing, pre-sales and/or tech support. This way of communication is faster than a support ticket and it will make it much more unlikely to misspell or misunderstand anything in comparison to a call with a representative. What's more, if the trouble that you experience requires some time to be investigated and taken care of, you're able to do something different meanwhile rather than just waiting, as you would have to do when you call. Also, you can take advantage of a live chat support service completely free as long as you have world wide web access even if your website hosting supplier is based in a different country and they do not have a local telephone number you can call.

Live Chat Support in Website Hosting

Together with the telephone and ticket support, we provide live chat support as well. You will be able to contact us every single day, including weekends and holidays, and we can give you more information about the Linux website hosting that we offer in case you are not a customer yet, or about general and billing questions when you already have an account. Though for strictly technical matters you have to open a trouble ticket to the tech support team, since such issues require extra time to be dealt with, you can still contact us on the live chat for some tech information. For instance, we can help you set up an email address in your e-mail client or troubleshoot numerous problems, saving you time and effort. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as part of our services, which means that any time you have any questions about our semi-dedicated hosting, you will be able to speak with our customer support team whenever you need regardless if you've already acquired your account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and issues, yet we will assist you with quite a few tech questions as well. We can help you select the ideal package for your web sites in case you don't have an account yet, we can reply all the billing questions or concerns you may have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all the abovementioned will be done timely since our live chat service is accessible all day, every single day. Whenever you require support, you'll be able to chat with a representative and save a lot of time.