If you’ve ever got any questions in regards to the web hosting service in general or if you encounter a problem with your websites, you’ll need to touch base with the respective web hosting provider’s help desk support team. It may not make any difference how swiftly they will reply if you have a generic question, but a problem like a messed up web app update, for instance, may lead to your website becoming damaged or unavailable online. And the longer you wait for the support team to assist you, the longer the website will be offline. In case you offer services or goods online, any downtime will affect your website undesirably and you can lose current or potential customers. Lots of web hosting providers, especially resellers, answer e-mails and support tickets within twenty four hours, but in the online sphere this is much too long, since visitors will rarely go back to a website that isn’t functioning correctly over prolonged intervals.

One-Hour Response Guarantee in Website Hosting

With a website hosting from our company, you can just forget about waiting around for hours and hours on end, or even a whole day, to get a response to a tech support ticket or an email. No matter when you contact us, we’ll respond to you within no more than 1 hour with any sales or technical questions that you may have. In reality, our actual response time rarely exceeds twenty to thirty minutes. As we’re at your disposal 24 hours a day, 7 days a week, 365 days a year, you will always receive help in a timely fashion and we understand how critical that is in the digital age. As soon as you contact us, we will reply to your questions. If you confront any technical predicament, we’ll resolve it instead of you, or we’ll provide you with all the needed information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we understand precisely how essential it is to get swift support, we promise that you’ll never have to wait around for more than 1 hour to get an answer to any support ticket that you open from your semi-dedicated server Control Panel. In reality, you’ll rarely need to wait for more than twenty to thirty minutes and this is valid for any inquiry regardless of what its nature is – general, billing or technical. Plus, our technical and client support team is on duty 24x7x365, which implies that even in case you submit a ticket during official holidays, you’ll invariably receive an immediate response, which will contain the answer to a query, the solution to a complication or the details required to sort out an issue yourself – if there’s something that you need to do on your end. With us, you won't ever need to spend a day hanging around waiting for a reply like you would with many other providers.