One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can just forget about waiting around for hours and hours on end, or even a whole day, to get a response to a tech support ticket or an email. No matter when you contact us, we’ll respond to you within no more than 1 hour with any sales or technical questions that you may have. In reality, our actual response time rarely exceeds twenty to thirty minutes. As we’re at your disposal 24 hours a day, 7 days a week, 365 days a year, you will always receive help in a timely fashion and we understand how critical that is in the digital age. As soon as you contact us, we will reply to your questions. If you confront any technical predicament, we’ll resolve it instead of you, or we’ll provide you with all the needed information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we understand precisely how essential it is to get swift support, we promise that you’ll never have to wait around for more than 1 hour to get an answer to any support ticket that you open from your semi-dedicated server Control Panel. In reality, you’ll rarely need to wait for more than twenty to thirty minutes and this is valid for any inquiry regardless of what its nature is – general, billing or technical. Plus, our technical and client support team is on duty 24x7x365, which implies that even in case you submit a ticket during official holidays, you’ll invariably receive an immediate response, which will contain the answer to a query, the solution to a complication or the details required to sort out an issue yourself – if there’s something that you need to do on your end. With us, you won't ever need to spend a day hanging around waiting for a reply like you would with many other providers.