Though this isn't the mainfactor to distinguish a dependable website hosting company from a bad one and a reseller from a real provider, having the option to call and speak with a live person is an indicator that you are not working with a one-person company and that you can get in touch with somebody when you're looking for support. The telephone support for hosting services may vary from standard to professional, therefore the problems which can be resolved with a phone call vary depending on the company. In the general case, these issues are simpler and include billing or 1st level technical issues because more difficult problems usually require a support ticket where both you and the system administrators can follow what's going on with a specific issue. Nevertheless, the option to phone call your service provider will save you a lot of time and efforts for the multitude of tiny problems that may eventually appear when you manage your web hosting account.

Phone Support in Website Hosting

We believe that the option to consult with a live representative is very important, so we have three support lines around the globe (UK, USA and Australia) and you can contact us on the phone for fourteen hours a day. In case you consider getting one of our Linux website hosting, for instance, you have the option to phone us and find out more about our solutions before you order in order to make sure that we match all system requirements for your websites. After your order, you can call us about all the sales or billing problems you may have, or receive any type of general or basic tech information you need. We have tried to find the balance between phone and ticket support, so for entirely technical matters you can use our ticketing system, that will help you track the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

If you want more details for the semi-dedicated hosting that we offer, you'll be able to call some of the three support phone lines we have around the globe - in the United States of America, Great Britain and Australia. In this way, you can check ahead of time if our services will be appropriate for your websites. If you are already our client and you own a semi-dedicated account, you'll be able to reach us over the phone for fourteen hours daily about any kind of billing or general questions. For strictly technical matters you're able to use our ticketing system so as to communicate with our technical support as sometroubles just need more time to be resolved, still we will help you over the phone with countless minor tech issues as well, saving you time and efforts.