The accessibility to the customer and tech support that a website hosting company offers will tell you a lot for the services they provide too. In case you can use just e-mails or tickets, you have most likely found a reseller not the web hosting provider. If this is the case, you'll have to wait for a few days to have a problem resolved since your reseller may not be checking their communication regularly or they may have to get hold of the actual web hosting company for further help. If the provider can provide several ways of communication with fast response time available anytime, they're most likely the top provider, not a reseller. Therefore you'll take advantage of prompt assistance and excellent support because they will have instant access to the servers where your account will be created. Regardless of the issue - technical or sales, it's generally much better to get in touch with your hosting company directly using your preferred way of communication.

24/7 Customer Support in Website Hosting

The customer and tech support services for all of our website hosting packages are round-the-clock, therefore you can forget about waiting for a couple of days to get assistance. In case you are not our client yet, you can phone us, chat with an agent or send an email message. If you currently have an account, you'll be able to open a support ticket on top of the other three ways of contact. You can pick the most suitable way to contact us depending on what your location is or what device you're using. We can assist you for almost any webhosting-related question that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even then the max reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

All the semi-dedicated hosting that we provide include 24/7 customer and tech support, which means that whatever the problem you experience, you'll be able to contact us and we'll help you straight away. The guaranteed response time for any e-mail or trouble ticket that you open from your Hepsia hosting Control Panel is only 1 hour; the actual response time hardly ever is more than twenty minutes. In addition, we have telephone support with a couple of local numbers globally as well as a live chat, which means that you will be able to contact us and get more details about our solutions even if you do not have an account yet. We're able to assist you with any kind of question or a problem you may have - payment methods, plan specifications, email configuration, website hosting account settings, etc. If you use our services, you will never have a scenario where you have to wait for a couple of days to get a problem solved like you may need to do with many other suppliers.

24/7 Customer Support in VPS Hosting

In case you've got a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any server-related issue or forvarious issues and / or questions regarding the pre-installed software the server comes with. In case you haven't ordered a virtual private server plan yet, you are able to find out more information about our solutions by giving us a telephone call or through our live chat service. For more tech issues, you'll be able to send an email or open a ticket from your billing Control Panel and you'll get support within less than one hour irrespective of the time of the day, even on holidays and weekends. The typical response time normally doesn't exceed half an hour. In case you'd like to have assistance with third-party software, you can use the Managed Services upgrade which you can add to every single VPS plan and our admins can help you with any set up or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server packages that we offer come with 24/7 support via different methods of communication and with a 1-hour max response time guarantee. If you want to learn more about the packages or you have various billing or general questions, you're able to call one of the local numbers that we have around the globe or you may use our live chat service and talk to a live representative. For entirely technical problems which need some help from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email, since all these channels are more appropriate to track a particular matter. The reply time for them rarely is more than 30 minutes, which means that you can forget about waiting for an entire day to receive support. The support service is available for any server-related issues, as well as the pre-installed software. In the event that you'd like to receive assistance for third-party applications, you can consider obtaining the Managed Services upgrade that we provide with all the plans.